Eēsē Health

Terms and Conditions

We are Eēsē Health, These Terms and Conditions govern the use of the Eēsē Health website and any purchase of products made through it. By placing an order, you agree to be bound by these Terms.

Eēsē Health is operated by:

• Company name: Easy Health Ltd

• Registered address: 277 279 Chiswick High Road, W4 4PU London, United Kingdom

• VAT Registration Number: 508 3620 06

• Contact email: hello@eesehealth.com

1. Scope and Applicability

These Terms apply to all consumers purchasing products from Eēsē Health via the website. When we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession. Business customers (B2B) may be subject to separate terms; please contact us directly if you have a business request.

By completing a purchase, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract.

2. Products and Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice. Product images and descriptions are provided for illustrative purposes and may differ slightly from the actual product.

We make every reasonable effort to ensure that prices displayed on the website are accurate. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

3. Ordering and Contract Formation

A binding contract between you and Eēsē Health is formed at the point we dispatch your order, not when the order is placed. You will receive:

• An order confirmation email immediately after purchase — this serves as your receipt.

• A dispatch notification email with your tracking details once your order has been collected by the courier.

4. Payment

4.1 Accepted Payment Methods

We accept the following payment methods, all of which are available at the time of launch:

• Visa and Mastercard (credit and debit)

• PayPal

• Apple Pay

• Google Pay

• Klarna (Buy Now, Pay Later — subject to Klarna's own eligibility and terms)

• Bank transfer

All payments are processed securely via the relevant payment provider. Card details are encrypted and are not stored by Eēsē Health.

4.2 Currency and VAT

All prices are displayed in British Pounds Sterling (GBP) and include VAT at the applicable UK rate unless otherwise stated. Your VAT receipt is included in your order confirmation email.

5. Delivery and Shipping

5.1 Delivery Regions

Eēsē Health ships exclusively to addresses within the United Kingdom.

5.2 Delivery Options and Timeframes

Standard Delivery (UK): estimated delivery within 48 hours of dispatch.

Express Delivery (UK): next working day delivery, subject to orders placed before the daily cut-off time.

Delivery timeframes are estimates and may be affected by factors outside our control, including carrier delays, adverse weather, and public holidays. We do not guarantee delivery within a specified timeframe; timescales on our website are estimates only.

5.3 Shipping Costs and Free Delivery

Shipping costs are displayed at checkout before you complete your purchase. We offer free standard delivery on orders above a qualifying threshold; please refer to the current offer displayed on our website, as this threshold may change from time to time.

5.4 Tracking

Once your order has been dispatched, you will receive a tracking number by email. We currently ship via DHL and Yodel. You can track your delivery directly on the carrier's website using the tracking number provided.

5.5 Failed or Undelivered Orders

If delivery is unsuccessful due to an incorrect address provided by you, or because you were unavailable to receive the parcel and it was not collected from the nominated holding location, you may be required to cover the cost of re-delivery. Please ensure your delivery address is correct at the time of placing your order.

6. Right of Withdrawal (Returns and Cancellations)

6.1 Consumer Legal Right to Cancel

Consumers may have the right to return unwanted sealed goods within 14 days.

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods, without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the last item in your order.

You lose the right to cancel contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

6.2 How to Exercise Your Right to Cancel

To exercise your right to cancel, you must notify us with a clear statement of your decision to withdraw from the contract. You may do this by:

Sending an email to hello@eesehealth.com with your order number and a statement of cancellation. We will acknowledge your cancellation request by email without delay.

6.3 Returning Goods

You must return the goods to us without undue delay and, in any event, no later than 14 calendar days from the date on which you informed us of your cancellation. Returns must be sent to our registered address unless we communicate an alternative return address.

Please note the following conditions for returns:

• Products must be unused, unopened, and in their original packaging.

• Products that have been opened or used cannot be returned for hygiene and safety reasons, unless they are faulty or not as described.

All return shipping costs are borne by us. You will not be charged for returning the goods.

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6.4 Refunds

Once we have received and inspected the returned goods, we will issue a refund to your original payment method within 14 calendar days. We reserve the right to reduce the refund amount if the returned goods show signs of use or damage beyond what was necessary to assess their nature, characteristics, and function.

7. Defective Products and Liability for Material Defects

7.1 Damaged or Defective Goods

If your order arrives damaged or is found to be defective, please contact us as soon as possible at hello@eesehealth.com, including your order number and photographic evidence where practicable.

We will offer you, at your discretion or as we reasonably determine to be most appropriate in the circumstances:

• A full refund to your original payment method; or

• A replacement of the affected product.

We aim to resolve all such cases as promptly as possible. Resolutions will be actioned without undue delay.

7.2 Statutory Warranty Rights

Your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms. This includes your right to goods that are of satisfactory quality, fit for purpose, and as described. Where a product does not conform to the contract, you may be entitled to replacement or a refund depending on the circumstances and timing of the defect.

We remain committed to resolving any legitimate product issues promptly and fairly.

8. Complaints and Dispute Resolution

8.1 How to Raise a Complaint

If you are dissatisfied with your order or our service, we encourage you to contact us in the first instance so that we can attempt to resolve the matter:

Email: hello@eesehealth.com — please include your order number and a description of your concern.

We will acknowledge receipt of your complaint promptly and work with you in good faith to reach a fair resolution. We aim to respond to all complaints within a reasonable timeframe and to resolve them as quickly as the circumstances allow.

8.2 Satisfaction Guarantee

We stand behind the quality of our products. Details of any money-back or satisfaction guarantee we offer, including applicable conditions, timeframes, and any product exclusions, will be published on our website. 

10. Limitation of Liability

To the fullest extent permitted by applicable law, Eēsē Health shall not be liable for:

• Any indirect, consequential, or incidental loss arising from your use of our products or website;

• Loss of profit, loss of data, or business interruption;

• Any content on third-party websites linked from our website.

Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our officers, employees and subcontractors, who have the right to enforce this agreement.

11. Intellectual Property

All content on the Eēsē Health website, including but not limited to text, images, logos, and product descriptions, is the property of Eēsē Health or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any such content without our prior written consent.

12. Privacy and Data Protection

You agree that we can deal with your personal information in accordance with our Privacy Policy (we’ll link this to the Privacy Landing page) which may change from time to time.

13. Changes to These Terms

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your rights as a consumer to bring proceedings in the courts of your country of residence where applicable.

We reserve the right to update or amend these Terms at any time. The version published on our website at the time of your order will apply to that transaction. We encourage you to review these Terms periodically.

If you have any questions about these Terms and Conditions, please do not hesitate to get in touch: hello@eesehealth.com

Effective date: 20th April 2026